At Luma Tea, we aim to make your shopping experience as smooth and enjoyable as possible. Below is our comprehensive shipping policy to help you understand our shipping procedures and ensure your satisfaction.

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Shipping Methods and Costs

We offer various shipping methods to accommodate your needs. Shipping costs are calculated based on the weight of your order and your location. You will see the shipping costs at checkout before you finalize your purchase.

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Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped. Please note that processing times may be longer during peak seasons or holidays.

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Domestic Shipping

For orders within the United States, we offer the following shipping options:

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-3 business days

• Express Shipping: 1-2 business days

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International Shipping

We also offer international shipping. Delivery times and costs vary depending on the destination country. Please note that international customers are responsible for any customs duties or taxes that may apply.

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Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier's website.

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Shipping Returns

To return your product, please mail it to: 16551 N Dysart Rd#110, Surprise, Arizona 85378

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it takes for your exchanged product to reach you may vary. For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

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Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at marytealady@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

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Contact Us

If you have any questions about our shipping policy, please contact us at marytealady@gmail.com. We are here to help and ensure your experience with Luma Tea is a pleasant one. Thank you for choosing Luma Tea. We appreciate your trust in our products and look forward to bringing you the best in herbal teas.